Delivery Policy (for Tangible Goods)
All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered, and in addition, your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, custom duties, and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.
Delivery Policy (for Downloadable Digital Goods)
Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased. In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded, and delivered to you. Keep in mind, you are given one download per purchase and then all download abilities will be locked for that product.
Returns & Exchanges
If you need to return or exchange a product, we are here to help. Simply contact our support department to initiate the return or exchange. However, if this product has damage, please follow the above procedure. Keep in mind, that we only accept returns of items that are in their original condition. The product must not have been worn, washed, damaged, or altered in any way. If any of these things happen, we will not accept the product back and there will be no refund. As long as the product is in its original condition, we will issue a refund once the product is back in-house.