New Sale Season - Up to 20%
Customer Care Services:
+1 (267) 495-8809

Frequently Asked Questions

01. Contact Information

What is your contact information?

The contact information is listed on the main page of our website, in the footer section. You can always email, call, or write us at any time. We are here to help you in any way we can.

03. Return and Refund:

What is your refund policy?

We can give you a refund with proof of purchase and a review of the product. Just contact our support department after taking a little time to read our return policy.

Are there restrictions on what can be returned?

Yes, NO undergarments, swimwear, masks, glasses, or final sales items can be returned. Please make sure to review your order before purchase to take note of any items that fall into these areas.

02. Return/Exchange

What does a return and or exchange cost?

A return and or exchange does not cost anything. Please contact support to receive a return label for your item.

What are your shipping fees?

Shipping fees changes based on the item and cost of the total order. Please see your cart for this information.

04. Orders:

How do I see past orders?

Please log into your account and select orders. Here you will see a full listing of all orders that you’ve processed.

I didn't get my package, what do I do?

Contact the support department and we will track your order. Keep in mind, we are not responsible for  lost or stolen items. We do insure all items and we can check whether or not the item was delivered. 

Do you sell worldwide?

No, unfortunately we only sell to customers in the United States and Canada. However, some of our products are listed on Amazon.com so you can check there. 

Moomy tested and Baby approved

Breathable & eco-friendly

Fun to play, functional to educate

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